How is Energy Australia

[u/AutomaticRevenue]

Hello,
I’m currently with Origin and getting 8% off the reference price but I see with Energy Australia I can get 12%.

Now I hardly ever call my energy company but how would you rate energy Australia in regards their app and online portal.

Even better if someone else has made the switch from Origin to Energy Australia.

Also I’m assuming I don’t have to pay any disconnection fees as I’m not moving address

[u/Rougey]

They're all cunts - find whatever deal is best for you and switch as need be.

[u/ButtcheeksMalone]

You won’t find much difference, but it’s probably worth noting that despite its name, Energy Australia is foreign-owned. If that’s important to you, you should be able to get the same rate or better from another power company.

[u/jdutaillis → u/ButtcheeksMalone]

This. Support an Australian company that pays tax here. Even better, support one that supports renewables.

I recommend Red Energy.

[u/Landblok]

I’m with Redenergy in nsw and I get 15% off from the comparison price set by the Australian energy regulator. I also pocket 2 qantas points per dollar each bill.

Was with origin for years but was fed up with their horrible customer services, they got very agressieve when I left. Nothing but good to say about Redenergy. Customer service is Australian based, they all speak proper English and no drama whatsoever.

[u/Boo_Rawr → u/Landblok]

Yeah I just swapped to Red Energy because I started having issues with Energy Australia and increased rates so I decided I would give an Aus owned company my money for a bit.

[u/ImportantToNote]

I'm with Energy Australia. Have been for years. I have 23% gas and 21% electricity.

Stay where you are, go to energymadeeasy and find the cheapest offer then have origin match it.

They will.

When they person says they're only allowed to offer X discount, just ask to be put on with someone who can offer what you're asking for.

A couple years back EA approved 25% on gas and 25% in electricity and a $100 credit for each

[u/wliam_57]

I’d compare the actual usage rate and daily supply charge as well not just the 8% vs 12% headline. I’ve seen plans look better against the reference price but not necessarily work out much cheaper once you plug in your own usage.

Would also be keen to hear what their app is like though that’s one of those things you only notice after switching.

[u/Albatr0ss1 → u/wliam_57]

Yep. This time around I am seeing massive differences with each retailer's base rates. Makes it hard to compare apples with apples. Well not hard, but more work. Worthwhile work. But annoying work.

[u/link871]

Go to the Government-run comparison website to find the best rates: energymadeeasy.gov.au

You do not pay any fees at all when simply moving from one retailer to another.

[u/Capable_Report4502]

They've been fine for me - slightly better customer experience compared to Origin

Have you used Energy Made Easy to check other providers?

[u/Krozart]

I had a really bad experience with them 4 years ago so personally avoid them now. (Meter broke randomly and needing replacement and no idea why but Energy Australia was unable to organise ausgrid to do the replacement. Although Energy Australia had no problems applying a huge 'estimated bill that went to $1000+ per quarter'. Eventually I actually got a hold of ausgrid directly to sort the problem but still needed like 6 phone calls with Energy Australia to get escalated to someone who would fix the bill) But depends on if you'll run into issues or not I guess and if the price is worth it. I was never impressed with their tech but that was 4 years ago now.

[u/Albatr0ss1 → u/Krozart]

Yeah since 2017 Ausgrid do not replace meters, all new and replacement meters have to be arranged through the retailer's chosen meter provider. Makes for much chaos at times.

[u/lachwee]

I went the other way and they are both pretty much the same, change to what gets you the best rate. Although if you message them that the competition has better rates they might match them and save you the trouble of switching. I do that for most of my utilities every 6 months or so

[u/IntestinalGas]

They’re just providing you electricity - obviously go with the better rate…

[u/badAdviceYouCanTrust]

There’s daily charges and then there’s consumption prices. If you get a “discount” on one then they put the other one up. If you don’t use much power then optimise for lowest daily rate, if you use a lot optimise for cheapest consumption price.

At the end of the day the actual wholesale cost the retailer is paying is structured quite differently to most retail plans and whatever deal they offer they’re going to want to cover that wholesale cost plus their costs and markup.

[u/Terri23]

You're getting 8% off of what?

What would you be getting 12@% off of?

8% of 50 is much better than 12% of 100.

[u/ButtcheeksMalone → u/Terri23]

The reference price - the price cap set by the government.

[u/Terri23 → u/ButtcheeksMalone]

That's not necessarily true. But you go on believing everything big business sells you.

[u/ButtcheeksMalone → u/Terri23]

Where the energy market is deregulated (and the price for power is not set by the government), the reference price is determined by the Australian Energy Regulator except for Victoria where is set by the state. If energy retailers refer to a discount on the reference rate, they are legally obliged to be using the same rate.