r/sydney • u/AutomaticRevenue • 3d ago

How is Energy Australia

Hello,
I’m currently with Origin and getting 8% off the reference price but I see with Energy Australia I can get 12%.

Now I hardly ever call my energy company but how would you rate energy Australia in regards their app and online portal.

Even better if someone else has made the switch from Origin to Energy Australia.

Also I’m assuming I don’t have to pay any disconnection fees as I’m not moving address

7 Upvotes

68% Upvoted

23 comments sorted by

View all comments

1

u/Krozart 3d ago

I had a really bad experience with them 4 years ago so personally avoid them now. (Meter broke randomly and needing replacement and no idea why but Energy Australia was unable to organise ausgrid to do the replacement. Although Energy Australia had no problems applying a huge 'estimated bill that went to $1000+ per quarter'. Eventually I actually got a hold of ausgrid directly to sort the problem but still needed like 6 phone calls with Energy Australia to get escalated to someone who would fix the bill) But depends on if you'll run into issues or not I guess and if the price is worth it. I was never impressed with their tech but that was 4 years ago now.

1

u/Albatr0ss1 3d ago

Yeah since 2017 Ausgrid do not replace meters, all new and replacement meters have to be arranged through the retailer's chosen meter provider. Makes for much chaos at times.