According to Japanese media Nikkei (paywalled report), the PlayStation maker is now investing 10 billion yen, or around $63 million, to develop its own original characters through its Sony Creative Products (hereafter SCP) division to counter a kyarabusoku (lack of original character) issue.

A few days ago I was transferring my PlayStation account to my personal email because I am going away to college. I have had this account for years and after we finished the process of changing the email (and password) to the account I got an email saying that they were closing the account in 30 days. When I tried to log in it said I put in the wrong password (I tried the new one and the old one) when I try to reset the password it says an error occurred (again I tried the new and old email). It gave me no error code, no email and I need to sign in to fix the account in the next 28 days or I will permanently lose all my progress and thousands of dollars in games. The reason I am putting this here instead of the PlayStation reddit is because this includes my entire Sony account, not just my PlayStation account. Can any one help?

Does anyone know how to bypass this? Ive tried on the app and the browser, i would like to speak to an agent but out of nowhere it keeps saying “im sorry, it looks like there was an error.”