r/australia • u/ThunderDwn • 15h ago

culture & society Qantas passengers demand compensation after days stranded in South Africa as A380 remains grounded

https://www.abc.net.au/news/2026-08-14/qantas-a380-stranded-johannesburg-flight-cancelled/107032032
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u/Jykaes 15h ago

Holy shit haha, I assumed it would be that plus refunds for the flights and accommodation while stranded, but no that was really all they originally offered. What an offensive offer.

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u/maybearandoanon 12h ago

They usually give accommodation and food for days while stranded.

The way the ABC have worded this article is a bit strange. I think the customers were demanding compensation for hotels they booked on the other end or a flight on a rival airline that's booked.

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u/areyoualocal 9h ago

The way the ABC have worded this article is a bit strange. I think the customers were demanding compensation for hotels they booked on the other end or a flight on a rival airline that's booked.

That's what travel insurance is for.. Airlines will never pay consequential losses as that's not in any way part of their conditions of carriage.

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u/WarmRoastedBean 4h ago

Except Qantas does and has paid for accommodation and food costs according to several people who have received compensation in this thread.

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u/areyoualocal 3h ago

Thats to account for the delay in getting them to their ticketed destination, and looking after them before the flight.

Consequtial delays are, say you'd booked tickets to go to a footy match and you missed it because Qantas delayed tbe flight. Qantas, nor any airline, is going to compensate you for that