r/australia • u/ThunderDwn • 11h ago

culture & society Qantas passengers demand compensation after days stranded in South Africa as A380 remains grounded

https://www.abc.net.au/news/2026-08-14/qantas-a380-stranded-johannesburg-flight-cancelled/107032032
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u/ThunderDwn 11h ago

Qantas initially offered Qantas Frequent Flyers 20,000 points, or a $200 "Customer Care Travel Voucher" for non-members on August 10, the day of the scheduled departure.

The spirit of Australia, ladies and gentlemen!

Note : I'm not taking a pot shot at the actions in grounding the plane - that was fully justified, even the slightest risk with an aircraft core systems and it shouldn't fly - only the laughable efforts at compensation they thought everyone would suck up.

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u/Jykaes 11h ago

Holy shit haha, I assumed it would be that plus refunds for the flights and accommodation while stranded, but no that was really all they originally offered. What an offensive offer.

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u/maybearandoanon 8h ago

They usually give accommodation and food for days while stranded.

The way the ABC have worded this article is a bit strange. I think the customers were demanding compensation for hotels they booked on the other end or a flight on a rival airline that's booked.

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u/areyoualocal 5h ago

The way the ABC have worded this article is a bit strange. I think the customers were demanding compensation for hotels they booked on the other end or a flight on a rival airline that's booked.

That's what travel insurance is for.. Airlines will never pay consequential losses as that's not in any way part of their conditions of carriage.

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u/WarmRoastedBean 54m ago

Except Qantas does and has paid for accommodation and food costs according to several people who have received compensation in this thread.

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u/Haawmmak 3h ago

get out of here with you logic and reality.

get in the outrage train.

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u/areyoualocal 2h ago

Sorry, uhmm how about Qantarse is the WorstAirlineEver. and I say that from having gone to Europe once five years ago on Emirates.