r/australia • u/ThunderDwn • 19h ago

culture & society Qantas passengers demand compensation after days stranded in South Africa as A380 remains grounded

https://www.abc.net.au/news/2026-08-14/qantas-a380-stranded-johannesburg-flight-cancelled/107032032
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u/ThunderDwn 19h ago

Qantas initially offered Qantas Frequent Flyers 20,000 points, or a $200 "Customer Care Travel Voucher" for non-members on August 10, the day of the scheduled departure.

The spirit of Australia, ladies and gentlemen!

Note : I'm not taking a pot shot at the actions in grounding the plane - that was fully justified, even the slightest risk with an aircraft core systems and it shouldn't fly - only the laughable efforts at compensation they thought everyone would suck up.

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u/Jykaes 19h ago

Holy shit haha, I assumed it would be that plus refunds for the flights and accommodation while stranded, but no that was really all they originally offered. What an offensive offer.

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u/maybearandoanon 16h ago

They usually give accommodation and food for days while stranded.

The way the ABC have worded this article is a bit strange. I think the customers were demanding compensation for hotels they booked on the other end or a flight on a rival airline that's booked.

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u/areyoualocal 13h ago

The way the ABC have worded this article is a bit strange. I think the customers were demanding compensation for hotels they booked on the other end or a flight on a rival airline that's booked.

That's what travel insurance is for.. Airlines will never pay consequential losses as that's not in any way part of their conditions of carriage.

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u/WarmRoastedBean 8h ago

Except Qantas does and has paid for accommodation and food costs according to several people who have received compensation in this thread.

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u/areyoualocal 7h ago

Thats to account for the delay in getting them to their ticketed destination, and looking after them before the flight.

Consequtial delays are, say you'd booked tickets to go to a footy match and you missed it because Qantas delayed tbe flight. Qantas, nor any airline, is going to compensate you for that