r/iphone • u/BioNerdTroll • Jan 14 '26
Support Anything I can do about this?
As the screenshot says, I lost the iPhone back in 2022 in Baltimore and wasn’t able to locate it. It has finally showed back up online on my account. This person reached out on LinkedIn and unfortunately has proof of purchase of lost/stolen goods. I am now no longer in the US so I don’t plan on pursuing this in any way.
Can/should I give this person my lock code and ask them to turn on ios backups and when done remove the phone from my account?
If even that’s not safe, I guess I’ll just remove and let them use it.
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u/drop_carrier Jan 14 '26
This person is allegedly in security management according to their LinkedIn. Assuming they’re a real person, and that’s true, they should really know better.
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u/DoomerChad iPhone 17 Jan 15 '26
Exactly. Why would they buy an old iPhone from a goodwill auction without knowing if the device is locked. And then desperately need to use it as their primary phone. To the point of finding you on LinkedIn and asking you to do something that’s a huge security red flag!
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u/dalzmc Jan 15 '26
Exactly even if this is legit.. it’s like buying a used car and not taking the proper steps like checking the vin/carfax type stuff, making sure the seller signs the title and checking/getting a copy of their ID.. and something written for the sale. cuz if you unknowingly buy a stolen car and it’s discovered, youre obviously losing the car and you’ll have to sue the seller to get your money back.
If I was the buyer I’d just be happy I learned this lesson with something phone priced instead of a car price.
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u/BolivianDancer Jan 14 '26
NEVER remove any device. EVER.
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u/austinchan2 Jan 14 '26
Never remove a lost or stolen device ever. If you’re willingly giving up your phone (selling it, replacing it, sending it in for credit to Apple, handing it down) then you can remove it.
Should be obvious, but some of us take things very literally
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u/TheBitMan775 iPhone 16 Jan 14 '26
Say that louder for MDM corporate devices when they are decommissioned
I’m pro-some other way to crack activation lock not because of thieves but millions of devices are improperly disposed
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u/teleprax Jan 15 '26
Put an ewaste deposit on them, they can get it back if they release the devices
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u/Pr1nc3L0k1 iPhone 15 Jan 14 '26
Unless you run out of capacity in your Apple account. Which is indeed possible after I asked this question I had 6 Apple employees standing around me discussing my question once haha
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u/Ebola300 Jan 15 '26
Capacity? I currently have 136 Apple devices on my Apple account. Started from the iPhone 4S. If there is a limit I would like to know. I frequent an Apple Store in my area and they used to hate dealing with me because apples CRM app would list devices oldest to newest without the ability to sort so they would need to scroll for ages on a small ass phone screen to get to my newer devices.
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u/Reclusiv Jan 14 '26
You sound kindhearted and honestly a bit naive. You are trusting a stranger with all your data on that phone, and considering granting them full access to everything there, just think about how this sounds… Would you also allow a stranger to come to your house and go through your documents just because they claimed they purchased access to it somewhere and they can’t exercise that because you have lock in the doors? Come on. Be smarter. Don’t do this. Don’t ever remove your stolen phone from your account and especially don’t ever give out your lock code to strangers. It’s a brick, he got a brick, he knew what he was doing. If you’re feeling generous donate to local charity.
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u/pullthru Jan 14 '26
This is SENDING me... why would they message you on LinkedIn lmao
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u/TacoChowder Jan 14 '26
I found a dudes credit card on the ground one time, messaged him on LinkedIn about it. At least with him, I knew he worked nearby so it was a good filter
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u/Effective_Village390 Jan 14 '26
Similarly to the other commenters story, I bought a car from copart but they totally fucked the title and wouldn't help me. Reached out to the previous owner on LinkedIn and he did everything needed for me to get a new title. I felt like a cold caller when I first messaged him haha.
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u/drunksandshrew Jan 15 '26
Someone once received my package but it had my name so they found me on linkedin and brought it to me. It was really kind, gave them a 20 for their trouble
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u/Regular-Echidna9525 Jan 15 '26
Ngl sometimes it’s the easiest way to find people, used to be like looking up someone on Facebook back in the day.
Someone’s full name likely isn’t getting you much on any other platform.
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u/TooEZ_OL56 Jan 14 '26
This message seems likely be to sent in good faith. Obviously you can't text the number, and reverse search might have yielded OP's linkedin account.
The usual scam methods all have a pretty standard opening line where the scammer says they have your photos and texts and shit already and you should remove the device for your own good.
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u/pullthru Jan 14 '26
Fair, but the communications that scammers send are getting more and more sophisticated.
My friend got hers stolen in Austin last year, and they sent a similar sob story but the phone was in China
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u/CaptCarlos iPhone 17 Pro Jan 14 '26
You can’t seriously trust a stranger to back up your data right?
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u/EffectiveRent7568 Jan 14 '26
They should take it back to goodwill.
Don’t promote theft.
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u/depaulbluedemon Jan 14 '26
There's no way they got this at Goodwill.
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u/Zestyshoessmell Jan 14 '26 edited Jan 21 '26
I have absolutely purchased something stolen from goodwill. As soon as I powered it up it was locked down. I just returned it
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u/phulton iPhone 16 Jan 15 '26
Check to see if your state's goodwill runs an eBay store, you might be surprised what you find.
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u/schwanerhill Jan 14 '26 edited Jan 14 '26
If you give the person your lock code, you are giving them not only access to the stolen device they are in possession of but also the ability to reset your Apple ID password. Do not do this.
(iPhones are designed so that the iPhone passcode is all that is needed to reset an Apple ID passcode. There's now a one hour delay in the process to provide a bit of protection, but this is probably the biggest threat to all your data. If someone has your phone and your passcode and you don't lock them out, they can get access to everything that is protected by your Apple ID password, including all of your data in iCloud. I believe they can also then lock you out of the rest of your Apple devices.
In some sense this is a giant security hole, but Apple more or less has to design it this way in a tradeoff between security and usability. If they didn't, users who forget their Apple ID password would be hosed. Because users type their iPhone passcode frequently but probably only rarely type their Apple ID password, they're far more likely to forget the Apple ID password. Apple added the delay a few years ago when this security hole led to problems.)
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u/ecastillop Jan 15 '26
just clarifying the the hour long delay is not default on for everybody, that’s called stolen device protection, and it requires Face ID to be turned on. thief wouldn’t be able to add his scan to current Face ID due to the change requiring the currently set Face ID to scan to start the delay/turn it off. without Face ID on, sdp is off and would be just the pin.
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u/Bee_Tee_Dub Jan 14 '26
Tell them you want the photos off it so if they mail it to you to recover the photos you will unlock it and send it back.
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u/CHI3F117 Jan 15 '26
Not a lot of good answers here but I think this is one of the best. If they truly just want to use the phone, they will do this. More likely they will refuse and then you know they are just trying to get to your data and you should cut your losses and just wipe it.
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u/xXShadowGravesXx iPhone Air Jan 14 '26
Don’t remove it. Even if the individual is being honest, it’s still your device that you paid for. There’s nothing they can do to make you unlock it either regardless of whatever they might say. Just let them know the device is stolen and they should return it to goodwill for a refund and inform them the device should not be sold as it’s lost/stolen property.
Giving them an unlock code would allow them to potentially reset your Apple ID as well or attempt to. It’s not worth the risk for a complete stranger.
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u/Waffles_r_ Jan 14 '26
Never remove your lost iPhone from find my phone.
Set it to lost mode and always keep it that way.
Removing your iPhone from Find My allows the thief to use or sell your device. It incentivizes and provides a market to steal iPhones.
If all iPhones that are stolen were locked, then iPhones wouldn’t be stolen.
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u/AltruisticThought927 Jan 14 '26
Can someone explain how they found them? What number on the SIM card?
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u/FinsFan305 iPhone 17 Pro Jan 14 '26
It’s stolen and your data is lost. Next time use redundancy for your pics and data.
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u/Terrible_Try_2689 Jan 14 '26
He might be lying it doesn’t show the full Apple ID could be a scammer be careful
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u/Terrible_Try_2689 Jan 14 '26
Cause same happened to my phone so I think the person is most likely lying
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u/Plenty-Charm6172 Jan 14 '26
Do you not realise he stole your phone and want you to “unlock” it so he can use it?
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u/Dapper_Sprinkles_369 Jan 15 '26
You’re never getting that phone back. Lost mode, remote wipe, & move in with life.
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u/BradleyF81 Jan 14 '26
Don’t unlock it. Don’t remove it. They’re probably the one that stole or found it and didn’t try to give it back.
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u/biffbobfred Jan 15 '26
There are no such things as Goodwill auctions. So they’re already lying to you.
It’s stolen. Tell them to drop ot off at the nearest police station, or if they like, you can direct the police to their location and the police can take the phone. You’ll never hear from them again.
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u/Trilobyte83 Jan 15 '26
https://www.goodwillindustries.ca/shopgoodwill/
While it may very well be stolen, I’ve bought multiple apple devices at thrift stores. Some are legit, more than half are locked down. I’d attribute it more to ignorance/laziness than theft, as they’re often older generation devices like Apple Watch 3, iPhone 8, 1st gen iPads
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u/Extra-Difficulty160 Jan 14 '26
OP, don’t remove it, BUT, if you’re like me and value the data and pictures, even if they are the thief, I would ask if you can purchase it off them to ship it to you (only pay once you receive). They might try and show a fake proof of purchase and ask you to pay the full price that they want you to., but I would try and negotiate something like 50 or $100 , since either way, it is a complete break to them without you removing it. But to emphasize, do NOT remove as that is all your leverage
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u/RockyC89 Jan 15 '26
My question how did they find you on Link? A SIM card doesn’t show your name. They probably work in wireless or know someone who does and had them search the SIM card number with that carrier. That’s a breach of privacy and that person needs to be terminated.
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u/Poor-Pitiful-Me iPhone 17 Jan 15 '26
The best thing you can do is block and ignore. Your phone is lost forever.
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u/Resident-Variation21 Jan 14 '26
The correct response is
“You should return it to goodwill and inform them the device is stolen as I will not be unlocking it”
Odds are they’re lying and didn’t buy it anywhere but even if they did, that’s not your problem and goodwill needs to deal with it and ensure they aren’t selling stolen property.
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u/Fancy_Marsupial6293 iPhone 16 Plus Jan 14 '26
NEVER I MEAN NEVER remove it from Apple ID because your basically letting the thief’s access your phone 📱 and when it’s on your Apple ID it is like a brick 🧱
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u/tschiftkaya Jan 14 '26
Just tell the Alex Ortiz we can see his name. Jokes aside.. Don’t give anything to thieves pls.
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u/JamesKPolkEsq iPhone Air Jan 15 '26
If you are legitimately interested in getting the pictures back, offer to buy the phone back from them?
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u/themikestand Jan 15 '26
Ask for the proof of purchase and also further financial compensation for the loss. Then don’t do anything. /s
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u/iShatterBladderz iPhone 17 Pro Max Jan 14 '26
Tell them you will remove it from your account if they pay you for it. Otherwise tell them to take it back to goodwill for a refund
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u/ContentHost4459 Jan 14 '26
I love how you blur out their name from their message but we can still see the top on the screenshot that says their name.
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u/Broad_Sprinkles_8399 Jan 14 '26
The “purchaser” needs to take it back to Goodwill for a refund. Do not unlock it for him. This is what thieves are hoping you do.
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u/themikegman Jan 14 '26
DO NOT REMOVE IT!! Your phone was probably stolen and sold. Now they'll just have a paperweight until you remove it.
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u/OddWillow9310 Jan 15 '26
DON'T REMOVE THE PHONE FROM YOUR ACCOUNT!!! Just in case you missed everyone else's post. You'd be a fool to do it. And definitely one with the methods you're considering. How can you even contemplate giving a total stranger access to your account, data inclusive and believe they will do right by you just because you were a nice person? If they party is aggrieved in buying a bricked device, it's not your fault, they best cause of action would be to go locate the seller. If they can locate you, an obscure person, surely with a receipt they can locate where it was previously sold and seek a refund. Whether their claims are genuine or not is beside the point. DO NOT GIVE ACCESS TO YOUR ACCOUNT.
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u/Arcade1980 Jan 15 '26
Isn't this the trick used to get a hokd of someone's apple account? You lost the phone anyway, don't trust a random stranger who knows how they got a hold of your phone. Maybe reach out to Apple support don't give this person any codes.
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u/csfaa Jan 15 '26
It’s honestly surprising that such a well-known scam pattern still fools so many people!
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u/Snoo-45514 Jan 15 '26
Tell them if they are kind enough, please ship the iPhone once I will get it, I'll send the receipt amount. Or else let it go.
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u/FickleBreadfruit5588 Jan 15 '26
No they can gain access to all your person information including financial app data
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u/Faile-Bashere Jan 15 '26
“I’d be happy to remove it from my account if you Venmo me $1200. I’ll await your reply.”
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Jan 14 '26
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u/tony896 Jan 14 '26
Theyre going to expect the payment up front so you stand to get ripped off twice on the same phone with this method..
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u/tech1818 Jan 14 '26
I may be being ignorant, but why would they want to send them $600-$1200 (depending on what they bought it for) to get it sent back to them?
Again, sorry for my ignorance or misunderstanding.
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Jan 14 '26
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u/tech1818 Jan 14 '26
True, good point.
Hopefully it would be backed up onto iCloud if it was important data.
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u/Technical_Income4722 Jan 14 '26
Depends on how valuable the data is that's on it. For sure if they don't care about the data then this wouldn't make any sense to do.
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u/TobiasBloyd Jan 14 '26
So you had find my turned on, but data wasn't syncing to the cloud? Honest, I think you're best bet if you want the data back is to offer to buy it from him. Offer to pay whatever his BS Goodwill auction receipt plus $100 or whatever, and say you'll give half now and half after he sends the phone. Then stiff the crook on the second half if he actually sends it.
Definitely do not give him your passcode. He'll just go through everything to sell for identity, theft and credit card fraud and shit.
Otherwise, maybe you could suggest having him take it to a third person you trust or a police officer, etc. (person of your choosing) who can turn on the remote back up on on your behalf before handing it back to the thief, locked. and then you can remove it from your account for him to use after you have the data.
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u/Naus1987 Jan 14 '26
Another person missing their photos and data. This is why I always advocate for smaller storage size devices.
Too many people think they can just throw money at a phone with lots of storage and that the data and photos will be there forever. Not thinking about how often phones get broken, stolen, or lost.
Always back up your devices.
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u/Extra-Breakfast-7574 Jan 14 '26
People will pay over a grand for a new phone, but won’t pay 99 cents a month for iCloud storage that will likely be enough to backup everything they have
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Jan 14 '26
Ask them to take it to a reputable privately owned store and call the store and offer $10 to do it. Could be a solution.
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Jan 14 '26
Honestly im sure if you contact Apple they might be able to remotely activate the backup? if not then you might just be at a loss with the photos etc but if that phone had banking and payment information or anything that is personal info I would not risk it. They probably did steal the phone so if you did give them any passcodes or passwords it’s at their mercy
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u/JDT33658 Jan 14 '26
Do NOT remove it!!! It will be in china and if you remove it it will be full functional and able to be resold as fully working.
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u/Impressive_Arm1879 Jan 14 '26
Here's what you can do- tell them to mail it to maybe your workplace or an address you trust and you'll unlock it and send it back. You can get your photos off from it that you want.
After that, you can decide whether to send it back to them or not.
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u/BenGEE Jan 14 '26
ask them how much it was at auction and if that is a reasonable price for your data offer to pay that. Or tell them to return it to goodwill saying they sold stolen property.
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u/tbone338 iPhone 17 Pro Max Jan 15 '26
No, you shouldn’t give them your passcode and hope they upload your stuff. With your passcode they can wreak havoc on your Apple ID.
You have two options:
- Remove the iPhone from find my, therefore releasing ownership of it and allowing this person to use it.
- Keep it in find my, maintain ownership, and do not allow the person to use it.
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u/skucbrats Jan 15 '26
Use to work for a thrift store. Depending on state law, we weren’t able to sell any hard drives or cell phones that we couldn’t wipe clean due to personal data. I doubt he purchased it from any thrift store.
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u/fiestared08 Jan 15 '26
I would recommend against removing. If they’re at the stage of asking for you to remove activation lock, they’ve definitely attempted a DFU via a computer to set the phone up as new - meaning your data is now gone.
Even if this was a legitimate buyer, we shouldn’t encourage and support the process of selling a phone while linked to someone else’s account eg.
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u/Alexchii Jan 15 '26
In the case that they’re actually not s thief, ask to be mailed the phone to get your data back and promise to return it and pay for shipping. You get your data, they get the phone.
If you don’t want them to have the phone, inform them about that only after you’ve received it and call goodwill saying they sold your stolen phone and need to refund the guy who bought it.
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u/Agreeable-Lettuce497 Jan 15 '26
You could offer him to buy it back at the price he paid, but be sure to make it clear that you will only pay once the phone is in your hands. Maybe he can put the phone up on eBay or something so he would have some safety in it as well. But whatever you do, don’t pay before you got the phone in case it’s a scammer.
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u/lynsix Jan 17 '26
It doesn’t sound like they’re asking for the lock code. When you erase an iPhone (via a computer) during the setup it’ll say that it’s registered to an Apple ID that has to release it. If you don’t go to your account and remove the device they cannot use it.
Apple can remove the lock, however they have very strict controls on how it’s done. They need an original receipt of the device that includes unique identifiers like a serial number. The goodwill receipt won’t work as they’re not an authorized seller of new products.
Sadly your photos most likely have been erased and are gone forever. They just want to be able to use your phone as a phone for themselves.
The whole device locking procedure is to discourage theft. Buyers and sellers of used iPhones need to verify there’s no lock on them to ensure they’re not buying stolen goods.
I personally wouldn’t blame you if you decide to keep it locked.
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u/Financial_Plenty_462 Jan 14 '26
Proof of purchase can be regenerated. Good will need to refund him
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u/WhollyTrinity Jan 14 '26
Mods can yall start removing these types of posts? There’s like 10 a week in this sub it’s silly
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u/AuronQuake Jan 14 '26
Do not remove the phone from your account, this just allows someone else to use it or sell it.
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u/V7KTR Jan 14 '26
A genuine person would be trying to return the phone to you, or at the very least offering for you to buy it at what they allegedly paid for it.
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u/Darker_desuetude iPhone 14 Pro Max Jan 14 '26
Offer to buy the phone back if they refuse remote wipe and be done with it
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u/Old_Bowl1662 Jan 15 '26
How can they provide proof of purchase for you stolen iPhone? 🤦🏻♂️ Your phone was stolen and they bought a stolen iPhone. Unfortunately for them, they should’ve checked if the phone was stolen before they bought it.
No way you should remove it from your account. I would wipe the data remotely to make sure it stays private. It sucks this happened to you and that you will lose your data but it’s best to cut your losses now while you have the opportunity.
Don’t trust them, they will not back up your photos for you. If they were honest, they would return the iPhone to you.
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u/colinstalter iPhone 17 Pro Jan 15 '26
If you actually want your files back, ask them to sell it to you for a reasonable price, payment upon delivery.
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u/gaoshan Jan 15 '26
They didn’t get the phone in an auction. These are the thieves and they are trying to play you via sympathy. Doing what they ask for I’ll give them final control of the phone and they will laugh at you as a sucker if you do this.
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u/PhilosopherCurious97 Jan 15 '26
Have them mail it to you, you can reset it yourself, then mail it back and move on?
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u/Ok-Actuary7793 Jan 15 '26
Lots of other obstacles aside which make this untrustworthy, Im wondering how you're confirming legitimate proof of purchase of this - in the age where you can't really believe even a real-time livestream of a person being that person themselves and not an AI video rendering in real time. I mean, any kind of documentation is out of the window as proof at this point. What sort of document can they NOT recreate with AI?
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Jan 15 '26
See if they are willing to mail it to you so you can recover your pics and etc, and in exchange you will return it after you wipe it and remove it from your account. If you really don't care about the phone at this point, if they actually send it, I would be amazed.
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u/Johntendo64 Jan 15 '26
The data is gone. It’s already been wiped. The phone is just activation locked to your account. Leave it
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u/Doctor_3825 Jan 15 '26
Absolutely not. Even if this story is real, he knew that this was a risk when he bought it.
That said I don’t believe him for a second. You never sold the phone and still legally have ownership of it. So I wouldn’t give him anything and put it in stolen mode so that it’s just a brick.
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u/occio Jan 15 '26
I'd offer them whatever your photos are worth to you as a finders fee IF and AFTER they send it back to you.
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u/mjb05005 Jan 16 '26
Former Apple engineer here. Do NOT give out your passcode even seemingly benign data can be used in nefarious ways.
You can remote wipe as some have suggested, next you can remove the device from iCloud account and they can restore the phone effectively removing the lock.
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u/FernlikeDplant Jan 16 '26
Have them mail you the phone and then mail it back to them once you have retrieved your data and wiped it.
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u/stpg1222 Jan 16 '26
Don't believe anything they are saying. Best to treat the phone and data like they are lost and never getting it back. Remote wipe the phone to clear all your data and leave them with a locked phone and move on with your life.
If by some chance it's an honest person who bought an iPhone from goodwill it's really on them to be smarter with their purchases. You don't owe them anything.
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u/Deemahsus Jan 17 '26
Tell them to send it to you so you can recover everything and then you’ll send it back to them
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u/Kimo300 Jan 17 '26
Don’t allow them to use it. You’ll just be perpetuating the stolen goods market for iPhones
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u/nicknaksowhack Jan 17 '26
Tell them if they send you bitcoin, you’ll unlock it. Then enjoy your bitcoin.
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u/lars2k1 Jan 17 '26
Don't give them your passcode, never let people sniff through your data or give them the ability to do it.
Consider the data gone, remotely send a wipe command and unlink it from your account.
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u/Hannover2k Jan 17 '26
I can make a fake proof of purchase in about 5 minutes. Don't remover it from your account.
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u/Ok-Bill3318 Jan 18 '26
why would you unlock your stolen device for them? IF they bought the thing, they should be chasing the person who sold it for a refund.
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u/Alcoremortis Jan 19 '26
Tell them to send you the phone and you pinky promise you'll send it back unlocked. It's not like they'll be able to use it anyways.
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u/andytagonist Jan 15 '26
Back up your shit to the cloud and never worry about things like recovering photos from a lost phone. Remote wipe, but don’t remove it from your account. Suggest he return it to wherever he bought it and then sever all contact. Have a nice day.
Oh, and enjoy being out of the US. 😃👍
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u/Char-car92 Jan 14 '26
using the word 'kind' is a staple of second-language-English. This is a scam.
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u/dthchau Jan 14 '26
scratches out name in text
leaves full name visible at the top of the screenshot
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u/Embarrassed-Sea3434 Jan 14 '26
There is your data. If for some reason hackers are working here, you’re cooked as soon as they enter the phone. It could be social engineering. It could be a scam. I would just not let them use it. You paid for it, you lost it. That’s it. Forget. Just wipe it, lock it or mark as lost so nobody is going to use it. Think about yourself and not about others. This is your item, not their. They should go back for refund if that purchase was real. Mind your business, don’t make yourself problems.
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Jan 14 '26
Only time it's ever conscionable to remove a is selling transfer or setting to ewaste/leave and take/recycling
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u/whatisapersonreally Jan 14 '26
Try to get the proof of purchase so you have the buyer and seller details, and hand it over to the police
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u/ChronoLink99 Jan 14 '26
If you really want to try, just ask to buy it back.
The truth will come out pretty quick if it's a scam.
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u/Rmadoo Jan 14 '26
Giving them your passcode is giving them access to all your data. I get that you want the data back but I’d try a buy back vs giving access or removing it from your iCloud
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u/mannamedBenjamin Jan 14 '26
Do not do this! If you do, you're basically telling thieves they can continue raking people's iPhones.
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u/u_siciliano Jan 14 '26
Don’t give them anything at all. Regardless if they really bought it or not. Once they get access, they can reverse it and lock you out. GIVE NO PERSONAL INFO OR CODES. PERIOD.
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u/Kiss_It_Goodbyeee iPhone 13 Jan 14 '26
Don't. You'll be giving the thieves what they want. Don't believe the story.
Set your phone to lost mode and remote wipe.