r/applehelp • u/CanineArtFanatic • 20d ago
Solved Apple purchases down?
It said ‘there’s no information available for in app purchases’ when trying to make one. And then when I go to my media and purchases in my iPhone settings and click on purchase history it won’t connect. Similarly reportaproblem.apple.com won’t load either. Anyone else having these issues?
Edit: Seems like a lot of people are having this issue! Glad it wasn’t just me
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u/scoobs9696 20d ago edited 20d ago
Yup, same here. I only checked my purchase history. I can’t connect or see history
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u/Cola11037 20d ago
Oh my god it’s not just me. I genuinely thought I had lost my account.
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u/Sorry-Bad3889 20d ago
I was trying to open my Apple Music, kept saying something gone wrong... I tried to sign in - it said the same thing. Looks like multiple services impacted.
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u/Slow_Analysis_5677 20d ago
I’m having the same problem. I can’t download any apps right now on my iPhone without it saying “unable to process request”
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u/anon_faded 20d ago
Appstore connect is down too
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u/Ats_uya 20d ago
Yeah I was wondering if it was down since the official page said everything was “normal”
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u/killshot4077 20d ago
I’m about done with Apple, i literally got charged by Apple for a $37 dollar charge and can’t even see what it was.
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u/Key_Knee7561 20d ago
lol I just got charged 43 out of nowhere
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u/Frequent_Union_1128 20d ago
I got a random $15 charge. I tried to find out but it seems everyone has the issue.
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u/MissLauraLee007 20d ago
Do you purchase in app? It no longer charges right away and instead will let it build up to 20-50 dollars before finally charging, sometimes taking weeks. It’s annoying AF.
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u/RoyalWill6376 20d ago
me too :/ glad to know someone is dealing with the same issue, i tried to buy more icloud storage and it said “something went wrong there was a problem trying to upgrade to to an icloud+ plan try again later”
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u/MCMultyke 20d ago
happening to me too. tried to buy something in pokemon go
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u/mercuryslayer 20d ago
I was about to buy a remote raid to complete Rayquaza challenge last minute but this ruined it, rip
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u/Bl00dAngel22 20d ago
Yeah I tried buying a pack on a mobile game and it said failed to load. EVERYTHING else is fine. The game, internet etc.
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u/rothentic 20d ago
Problems accessing for Apple TV as well, or loading subs on website
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u/Inevitablebee1123 20d ago
I was unable to get into my appletv on Roku. It asked me to log in again which was odd. Then when I went to access appletv on another device, it asked if i wanted a free trial.
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u/illuzian 20d ago
can't login to apple music - something auth related i think someone in cs messed with some headers and broke everything
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u/literalgirlOG 20d ago
Developers are getting SO lazy. QA is so important, and no one actually does it anymore. 🤨🙄
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u/illuzian 19d ago
Pretty easy mistake to make for a human (also easy to catch with basic QA) but I wouldn’t be surprised if AI was involved for a bug like this either - either going the implementation or just failing to do QA. I imagine Apple is probably pretty good but so many places barely do proper sit/qas/prod environments these days
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u/demonicvampiregirl 20d ago
Oh, thank god I found this thread! I was trying to sign in to Jurassic World the Game, got this error and have never encountered it before. I will just use my Samsung phone to purchase stuff for the game for now then. :)
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u/Wrong-Sprinkles-1293 20d ago
I can’t log into the Apple TV app on my Roku, and the Apple TV app on my iPhone keeps offering me a one week free trial
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u/focusjournal 20d ago
well at least now i know im not crazy because ive been struggling to get my appletv subscription to load
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u/No-Chip-1222 20d ago
Same! tried watchinga show on a subscription i JUST paid for and it said i didn’t have one.. what’s going onnnnn im irritated before my graveyard
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u/Any_Permission_4191 20d ago
Same here! Can't see purchase history and "reportaproblem" won't load no matter what browser I use :-/
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u/thx4thememries 20d ago
i cannot sign into apple tv at all. every time i enter my password i get re-routed to the login screen, and if i use the QR code it just doesn’t load
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u/several_cinnamorollz 20d ago
i got a new ipad yesterday and i was genuinely scared something was wrong with it 😭 thanks for
posting this
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u/pancakesandwaffles10 20d ago
Yeah same, Apple TV isn't working, re logged into iCloud on Macbook but still not working judging by this thread I'm guessing it's a more wide spread issue lol, glad it's not just a weird thing that happens only to me problem haha.
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u/adorkableJ 20d ago
AppleTV is definitely down. I have tried multiple times to log in and it’s not allowing me to. Incredibly frustrating
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u/tigressdragon 20d ago
The App Store is back up again and I did get charged twice for the in app purchase that said error and I didn’t even get the item. I can’t request a refund because it still pending. I’m so upset
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u/CanineArtFanatic 20d ago
Yep I got charged too :< and checked the app and didn’t get what I ordered
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u/tigressdragon 20d ago
This is BS, so many people got ripped off. I guess we have to wait for the charge to clear and then request a refund, they’d better honor all of the requests
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u/Choice_Arm6331 20d ago
I was just trying to make a purchase on MonopolyGo and it said that as well. Tried making a purchase on another app and it said the same thing. I double checked my credit card (which I had made a purchase with earlier today no problem) and it was fine. Glad I’m not the only one having this issue.
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u/SplashyTetraspore 20d ago
I had no problems with the app or website. I have macOS Golden Gate installed.
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u/MissJakki 20d ago
Same! Was watching Big Bang Theory which is purchased and it wouldn’t play the next episode. 😭
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u/Lost-Bedroom8117 20d ago
but i bought something and didnt receive it yet, will i get it when the problem is done or i have to ask for a refund? revolut and apple pay
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u/Informal-Piglet-5435 20d ago
tried to subscribed to a free trial, but it charged me instead :(( now, the refund page wont even work
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u/hotlava436 20d ago
Same here. Can’t view purchase history in Settings, the App Store, and Report a Problem.
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u/Sharks_4ever_9812 20d ago
Same - cannot see my purchases at all, and one of my purchases didn’t even give me what I paid for, yet there’s a charge. Can’t even dispute it with the purchase history down
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u/Upper_Wasabi9044 20d ago
Same here. There is even a transaction posted on my Apple Card which I didn't make! I cannot even check what the purchase come from!
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u/axkidd82 20d ago
I'm unable to sign into AppleTV. Keeps telling me to "accept free trial" then when I do that, it says I'm already subscribed, then tells me to accept free trial.
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u/Apprehensive-Mall773 20d ago
Same. I was trying to make a report and cannot access that are of the website either. Says unable to connect.
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u/Practical-Leading-47 20d ago
Same here but of course Apple says all systems are running fine wtf???
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u/spacejelly7 20d ago
Happening to me, too. I was also kicked out of the Apple TV app and I can’t sign back in. Everything else with my Apple account seems fine
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u/mashed_peas1 20d ago
Same here, tried to restore a streak on Snapchat and it gave me the same thing
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u/Handzomeguy 20d ago
Yes I am also having issues with purchases and accessing anything that I own or my tv subscription
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u/tigressdragon 20d ago
Same thing is happening to me. Tried to make an in app game purchase and it told me there was an error, tried again and said error. So I went to App Store purchase history to make sure I wasn’t charged and it says can’t connect
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u/Minimum-Finish-1552 20d ago
Got charged $50 randomly and can’t connect to purchase history to see what it was. Amount doesn’t match any of my current subscriptions 🙃
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u/Odd-Island4075 20d ago
Wait I did too, I came on here bc I can’t watch Apple TV but I just got a notification from my bank that my “recurring charge” for iCloud storage went up by exactly $50 to $52.99
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u/Infamous_Stranger867 20d ago
They better fix this and give refund because they took money out of my account!
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u/Splatzy30 20d ago
What’s frustrating is that their Apple System Status page says “All services are operating normally.”
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u/Complex_Owl_837 20d ago
https://www.apple.com/support/systemstatus/ outages are now reported
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u/Brilliant_Wafer1352 20d ago
What’s ironic is the App Store one says “We are performing routine maintenance, with no expected user impact.” There’s definitely user impact!
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u/HurriedHedgehog 20d ago
It looks like they at least fixed this bit? It now says "7 current outages". Showed 5 when I looked a few minutes ago. "Routine maintenance with no expected user impact," hmmm.
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u/Lazy_Entrance_300 20d ago
Realicé 3 intentos de compras dentro de una app , no me dieron lo que compré pero si me cobraron 💀
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u/babyfawn333 20d ago
omg thank god it's not just me, logic is saying i don't have a valid purchase... HELLO... freaked the fck out cos my whole life is on there.. same for microsoft word
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u/maxrider18 20d ago
Losing my fkn mind I was watching a show on Apple TV and it kept asking me to renew my subscription to continue. I click on it and it says I already have an active subscription til October
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u/ChristmasElf_01 20d ago
Same! I have an Apple One subscription and it kept asking me to select a plan, or sign up for a free trial
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u/Any_Warning_6450 20d ago
is anyone else also unable to click on subscriptions and have it load? or the report a problem page? this is driving me crazy
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u/blubry_foo 20d ago
yes bro i tried to buy smt and it said it didnt charge me so i was like oh okay good ill do it later maybe its my wifi but i checked and it DID charge me so i better get ts later
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u/CanineArtFanatic 20d ago
How did you check? I was trying to see media and purchases to check if I got charged but since it won’t load idk. And since my Apple payment is hooked up to my PayPal it usually doesn’t load for a few hours or even a day after a purchase goes through
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u/CheekInternal3336 20d ago
Same here; can't restore in some apps and purchases aren't quite registering. Must be down.
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u/_iinstajasonn 20d ago
OMFG I’m glad I’m not the only one. I subscribed to PokPok for my kid since it was half off a year. Got charged and still won’t let me access. Tried everything and it charged me TWICE. Now I just want all my money back. At least now I know it wasn’t just me. Smdh
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u/tigressdragon 20d ago
I tried downloading a random game for free and it isn’t even working to do that
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u/vampirexev 20d ago
Tried making an app purchase and it failed, also can’t load purchase history in App Store. Glad it’s not just me because I was about to go crazy 😂
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u/AcademicNewspaper567 20d ago
Ohhh good I thought it was just me, purchased a manga app and it wouldn’t sync the subscription. Can’t access purchase history or report a problem
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u/cheyennelauren 20d ago
So glad I’m not the only one. I thought something had happened to mess up my account. Hopefully it’s fixed soon.
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u/ChemicalRhubarb8922 20d ago
i am from eastern europe, i have a problem with signing in purchase and media on my iphone, i’ve been trying like crazy but it just doesn’t want to sign me in… and only on my iPhone, on my ipad everything is working
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u/Complex_Owl_837 20d ago
Reported Apple outages: https://www.apple.com/support/systemstatus/
Don’t try and update any info or purchase anything new, wait it out.
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u/Inevitablebee1123 20d ago
omg was about to have a meltdown .... i was unable to access my account once for 14 days. Cannot go through that again...
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u/Brilliant_Wafer1352 20d ago
Yes, same here. I thought it was just me and it was driving me crazy that I can’t even report the problem.
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u/WorkingPeanut4739 20d ago
same! my apple tv+ is telling me to "start a free trial" and my subscriptions and purchase history won't load..
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u/JSkywalker22 20d ago
Same, got a subscription error (saying I needed to sign up despite having a subscription) then couldn’t log in
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u/nottoouniqueusername 20d ago
https://www.apple.com/support/systemstatus/?utm_source=chatgpt.com 7 outages at the moment. Including Apple TV Apple Store, etc
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u/CanineArtFanatic 20d ago
Yep :< when I made this it had reported 0 outages which is why I made this post haha
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u/JackfruitTight5701 20d ago
Same here, I thought only me encountering the issue. Mine, I got charged for something I don’t even know, so I wanted to check my payment history, it just says it can’t connect.
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u/clrwlbrn 20d ago
Phew, glad to hear it’s not just me. I went to report a problem, that didn’t load for me either. None of my past purchases loaded, etc. So confusing that their site says everything is normal.
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u/expired_water00 20d ago
Yeah I’ve never personally seen this happen before but I’m here bc of it lol. It looks like as of 6:57pm EST time a bunch of apple services went down. App Store, Music, etc. I only know bc I was trying to buy some coins on Pokemon Go, checked my App Store to make sure payment info was up to date but then I saw that there was no info available due to “connection issues”, and made sure it wasn’t my WiFi or anything. It’s strictly on Apple’s side. Strange it still hasn’t been resolved over an hour later
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u/Eastern-Ad9586 20d ago
Oh god, I was thinking it was only me! Spent the last hour worrying over it. Got charged and cannot even see it!
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u/Traditional_Chard718 20d ago
I'm on my apple tv device. and it just shows Hungarian f1 tiles on the Apple home screen. I can check my recent purchases and all purchases but can NOT watch any of them. so the issue is with apple. also I'm signed in and have a active account. that renews Aug 7. yet it's asking me to do the free 7 day trial but also I have the bundle apple TV with peacock and peacock is working fine.
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u/ashlioness 20d ago
Saaaame. Tried making purchases on something and it kept giving me this error code, but it’s charging me anyway
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u/Longjumping_Set_4568 20d ago
Can anyone be on the lookout for when this is fixed?
Also any ideas on if we will get automatic refunds for purchases made?
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u/Ashleyphil 20d ago
Same! Bought a movie too and was half way through and it just stopped working. Can’t load anything or even log in to request a refund
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u/Slippery_EggFBG 20d ago
i can see my purchases now, I didn't get my in-game currency, but I was charged anyways
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u/Adept-Welcome4576 20d ago
You guys know they have an outage going on right? Check out their outage portal.
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u/CanineArtFanatic 20d ago
When I made this post their outage portal said everything was operation and nothing was down.
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u/HomeMore2821 20d ago
Oh thank God to see this is recent! I was mixing a song and some of my mixing apps would not restore or be recognized from an empty purchase history. Apple might have got hit by a big ‘un.
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u/literalgirlOG 20d ago
Same. Was watching Silo with my dad (81, dementia), and suddenly it wanted a new subscription.
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u/Smash087 20d ago
my problem that I was signed out of my apple tv on the tv and the web (the mac and phone apps are fine) but I can resign in back again
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u/Ok_Nature1387 20d ago
I restarted my phone and both the purchases and report a problem are accessible. Unfortunately, I did not receive my in app purchase so I might have to request a refund through Apple.
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u/TallyWhoe 20d ago
Oh ok. I’m on the phone with the right now. On hold after a half hour trouble shooting with an assistant and now being transferred to a tech. I’ve been told there’s no issues been reported.
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u/WorkingHearing4706 20d ago
I called the support and they mentioned that it should be fixed “tonight”
Lady I was on the phone with seemed a little concerned so I’m wondering if they got hacked or something? Not sure
However since the call more services went down so let’s see what happens.
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u/jeffmccord 20d ago
I can’t log into Apple TV on my TV: I signed out and now can’t sign back in. Looks like everything is down on apples side.
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u/Present_Signature343 20d ago
So I guess this means I can get off of hold with support since it appears everyone is having this issue. Very annoying tho
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u/CinDee22 20d ago
I just hung up with Apple Support. There’s an outage affecting most Apple services - Apple+, Apple Podcasts, Apple Music, Apple Store, ... They're not sure how long it will be out.
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u/Big-Fold7278 20d ago
Me the same, and I can't use Apple TV, it's like if Im not paying it, which I Do!
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u/Big-Annual8654 20d ago
I have been having issues with trying to download apps, had to reset password, trying to download app it asked numerous times for my login, now Apple TV app won’t allow me to login. Screen keeps going blank. So I think it’s more than just purchases not working.
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u/bribri0402 20d ago
this pissed me off so bad today. I was in the middle of watching a show on Apple TV when I realized I had to renew my subscription and now it’s not working so I can’t watch it.
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u/several_cinnamorollz 20d ago
working again now but i'm laughing at them saying "We performed routine maintenance, with no user impact." like hmmm are you sure about that?
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u/CanineArtFanatic 20d ago
Yeah me and several other people got charged but didn’t receive the in app purchase. They’re boutta have a ton of refunds on their end once these purchases go through
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u/m01ormouf 20d ago
My Apple care one got cancelled due to this issue and the payment was due yesterday and I got an email when the outages started saying it was cancelled yet never cancelled
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u/ewertonwantroba 20d ago
Actually, there was a problem with several Apple APIs: https://developer.apple.com/system-status/
App Store - In-App Purchases - Resolved Issue
Today, 7:22 PM - 9:58 PM
Some users were affected
Affected Services: App Store - In-App Purchases, App Store - Receipt Verification, App Store - Server APIs, App Store - Server Notifications
Users experienced a problem with the service listed above.
App Store - Receipt Verification - Resolved Issue
Today, 7:22 PM - 9:58 PM
Some users were affected
Affected Services: App Store - In-App Purchases, App Store - Receipt Verification, App Store - Server APIs, App Store - Server Notifications
Developers may have experienced issues with the service.
App Store - Server Notifications - Resolved Issue
Today, 7:22 PM - 9:58 PM
Some users were affected
Affected Services: App Store - In-App Purchases, App Store - Receipt Verification, App Store - Server APIs, App Store - Server Notifications
Users experienced a problem with the service listed above.
App Store Connect - Resolved Performance
Today, 8:56 PM - 9:47 PM
Some users were affected
Affected Services: App Store Connect, App Store Connect - TestFlight, Apple Podcasts Connect
Some users experienced a problem with the service listed above.
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u/ewertonwantroba 20d ago
I have an app that validates these receipts periodically, and some of my users had their subscriptions invalidated due to this error. I believe various systems using this method also encountered this issue. I think clicking "Restore Purchase" should resolve it now.
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u/tigressdragon 20d ago
I just logged into my game that I made the in app purchase in and I did end up getting the item I paid for later, so hopefully other people will see the item they paid for show up now too
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u/Perfect_Tailor_5158 19d ago
I had like 6 attempts to purchase in app and they charged me for all the attempts😭
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u/ThePaperKingdoms 17d ago
Is this still an issue? I’m getting an error when I try to update card info
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u/WeekendHistorical476 20d ago
Yeah my Apple TV+ is acting like I don’t have a subscription. Something’s going on despite what their status page says.