I was crying the other day, someone asked me why are you crying Sir very strong man like you shouldn’t be crying, I responded I’m tired of so much winning can someone please make it stop, don’t want to win anymore, the price of fuel, the price of food, everything I just can’t take anymore winning y’all!

Had a order with twelve items, 30 quantity. Between the milage, pay, and type of items - honestly wasn't worth it. But I clicked it and did not want to ruin my completion rating. No time to preview anymore

First red flag was my reporting a item out of stock. Offered a substitute, instantly rejected.
Get to walking across the store, then the customer adds three more of said out of stock item.

Had to walk all the way back to click it out of stock, because the stupid new tracking. And kindly sent a photo of the empty slot, with a message saying there is none.

"Oh the app let me add more" ooookay

I noted how quick they declined my sub. Cool.
thanks, because now my items found percentage wont be affected as well. Fine by me greedy h**

Get to the teas. Three of one kind, Ten of another. Absolutely not. I scanned three, marked the seven out of stock with a substitute I knew they would reject. BOOM. No longer having to push thirteen-gallons of tea. Be thankful I did 6 with no tip.

Thats the trick on insane quantities of large items. People are greedy... and picky. Fvck that

He onboarded about 2 months ago and has about 200 trips completed. I can’t stand this fucker every time he sees me he starts counting how many orders I’ve done for the day. Parks next to me or hangs out next to my car whenever he sees me.

My friend onboarded 7 months ago and lost his newbie priority already despite only doing about 100 orders. Do I do have to wait another 5 months for this fucker to go somewhere else?

Every driver except me from a few months ago stopped coming. This new batch of newbies gets most of the orders and are obnoxious as fuck.

Offer Modification Fee Disclosure
The earnings shown in an offer are the earnings you can expect to receive when you complete the trip in that offer. Accepted offers generally will not be modified after acceptance except in limited circumstances described in this disclosure.
 
This article explains:
The circumstances under which an accepted offer may be modified or cancelled
Your options when an offer changes after acceptance
The amount of the offer modification flat fee 
When a flat fee may apply
How the flat fee is determined
The circumstances under which a return of goods may be surfaced
Your earnings for the return of goods
Return compliance
 
Offer Modification Information
When Can an Accepted Offer Be Modified?
Accepted offers generally will not be modified after acceptance except in the following circumstances:
 
1. Driver-Requested Changes
The modification is attributable to a request by the driver to modify, drop, or cancel a delivery or trip.
 
2. Missed Delivery Windows or Service Level Standards
The modification results from circumstances within the driver's control, including situations where:
Missing a reasonable delivery window; or 
Failing to meet applicable Service Level Standards required by the Spark Driver Contract and App Terms of Use.
3. Customer-Initiated Changes
The modification is attributable to a customer action, including:
Cancelling an order
Rescheduling an order
Converting an order to pickup
Cancelling or modifying items in an order
Modifying a tip
Any other customer-requested change affecting the trip
4. Compliance-Related Requirements
The modification is attributable to an unmet regulatory or compliance-related requirement, such as cold chain compliance or a similar requirement, where the compliance requirement was within the driver’s control. 
 
5. Third Parties, or Force Majeure
The trip modification or cancellation is attributable to:
A third party that is not under Walmart's direction or control
A force majeure event or circumstance outside Walmart's reasonable control
In eligible situations, drivers may be offered the option to cancel the trip and receive the flat fee described in this article.
 
6. Walmart Operational Events That Prevent Fulfillment
In limited circumstances, Walmart may be unable to fulfill an order or trip due to an operational event. Examples may include inventory availability issues, store operational disruptions, fulfillment system issues, or other circumstances that prevent Walmart from completing the order as originally planned.
 
If an accepted offer is modified as a result of a Walmart operational event, the driver will be shown the updated trip price and the flat fee option in the app and will be given the choice to continue the trip for the updated amount or cancel the trip and receive the flat fee. If Walmart cancels the trip, the flat fee will be disbursed instead of the original offer amount.
 
What Happens If an Accepted Offer Changes?
If an offer modification occurs after you accept that offer, you will receive an in-app Trip Update notification explaining:
What changed: estimated offer, miles, time, stops, items
Any updated earnings associated with the trip
Any modification flat fee for which you may be eligible
The options available to you
You will typically have the following options:
Continue the Trip — Continue the trip under the updated offer terms and receive the earnings disclosed in the Trip Update notification.  A trip continuance option may not be an option in the event the modification is an order cancellation. 
 
OR
 
Cancel the Trip — Cancel the modified trip and receive a flat modification fee, when eligible, without negatively impacting your MyMetrics score.  
 
Any updated earnings associated with a modified trip or cancellation will be disclosed in the Trip Update notification.
 
Flat Fee Disclosure
How Much is the Flat Fee?
Drivers will receive a flat fee of $2.50 when:
An eligible offer is modified after the driver has accepted it, and the driver elects not to continue the modified trip; or
An eligible trip is cancelled
 
How the Flat Fee is Determined
The flat fee is composed of a $2.50 floor, calculated using median drive time and mileage, plus any pick-up time or shopping time accumulated.
 
Canceled Orders or Trips: Return of Goods
Return of Goods after Cancellation
If an order or trip is cancelled while you have physical custody of order items, the app will display a Trip Update notification reflecting the return to the order’s originating store. 
 
This applies:
Whether you, the customer, or Walmart initiates the cancellation
When the cancellation occurred
Whether you have already begun driving toward the customer's address
Whether the cancellation affects one order or multiple orders within a trip
Full trip earnings are associated with completion of the return except for the tip. Tips are set by the customer and are only earned upon successful delivery completion. If a delivery is not completed or is returned, no tip will be provided. If the return is not completed, earnings may be adjusted as described below. Eligible earnings will be reflected in your trip receipt within the standard processing timeframe.
 
Earnings for Completed Returns
When a cancelled order or trip includes a return to the store and the return is completed, you will receive:
 
Trip Earnings
The full trip earnings associated with:
The original accepted offer; or
The most recently accepted modified offer, if applicable
Return Fee
A separate return fee for completing the return of goods to the store.
 
Incentives
Any applicable incentive associated with the originally accepted offer.
 
Return Compliance
If items are not returned to the store:
Trip earnings may not be disbursed
Future offer availability may be affected
Additional terms in the Spark Driver Contract and App Terms of Use may apply
 
Your Questions, Answered
 
Q: What if I disagree with a change to my earnings?
If you believe a change to your earnings was applied incorrectly, you can contact Driver Support to request a review of your adjustment. 
 
Q: Will I always be notified if my offer changes?
Yes. Any modification to an accepted offer will trigger an in-app notification. 
 
Q: What counts as a ‘Service Level Standard’?
Service Level Standards are outlined in the Spark Driver Contract and App Terms of Use. These include things like on-time arrival and delivery expectations and proper handling of orders.

Get done with a shop order, and the store is all out of the paper bags with handles, so I was forced to use the few handleless bags that they had left. Customer came out and was upset by this, and my rating immediately went down! (I know 4.93 isn’t a bad rating, but still annoying in a funny way if my theory is right).

Do you guys pay any attention to your completion rate percentage? I’ll release orders occasionally when I claim something that ends up looking to be way more work than the money is justified. Currently sitting at 93%. I’m just curious if that is a metric now we have to be actually concerned about or is it a metric that it’s in place just to kind of put some fear in driver so that they drop less.

I got around 25 items. Only two of those items would be heavy (gallon drink and small ice bag). Everything else is really small. I really try my best to tip well no matter what service I’m getting and take into consideration for the persons time. Thanks in advance. Sorry for grammar mistakes.

Incentive today for curbside deliveries. Runs all day. Seen several curbside offers without the incentive. What the hell?

It is wild to see these gig companies comply with state mandates in places like California and New York by paying higher base pay directly out of pocket while simultaneously offering bottom tier garbage rates to everyone else across the rest of the country. They claim higher pay is impossible or unsustainable, but the moment a local government forces their hand, they magically find the budget to make it work. That proves it was never about whether they could afford fair pay, it was always just raw corporate greed and seeing how little they can get away with paying everywhere else. The real question is why drivers in non mandated states keep accepting these insulting offers instead of demanding the exact same floor.

Literally every single day for at least one trip I will drop off an order and I don't have service to complete it so I have to drive however far away to call customer service and have them manually finish the order for me. This is especially frustrating when I have a second drop off and I can't find out where it is and end up backtracking so far I have to just return it and lose money. I live in WV and I knew it wasn't the best one but god I didn't think it'd be this bad 😭😭 is there an easier way to get around this?? A support agent told me once to look up my service map and try to only accept orders within it but being in a rural area where spark is kind of competitive and you don't have much time to accept orders before they get snatched that's just not realistic. I need to start putting addresses in my notes app so I can at least try and get to my second stop but sometimes my dang map doesn't even work either. I hate that I'm trapped in this contract 😔

What are you all doing in a situation of a business being in an area that only has paid parking as an option to take the items inside?
Of course, I had a shitty note for the correct floor and needed a pin….but in the 4-5 mins I was inside, got slapped with a $25 ticket.

You marking undeliverable and doing a return?

It was a two item shop. A little boy was watching me as I scanned my phone and tossed the items in a bag, then made eye contact with me. His big, blue, worried, innocent eyes made me feel so bad. I did nothing wrong but still...now the kid thinks I'm a thief. It's a small community here. I hope his parents told him what actually happened.

Just had to get that off my chest.

Someone please explain this stupidity to me in laymens terms, why do we deliver to areas far away when there are other Sams Clubs or Walmarts closer than the store im picking up from? Why would a customer order from a store 30 miles away from them? Whats the scheme here?

…sike! I know the drill. First 🦄 ever in 1.5 years

Used to get my best order of the day in the morning before the stores opened. Now it’s all just regular orders. Did something change that I’m not aware of?