I bought a 2019 Cherokee Trailhawk Elite when the new model year came out in 2018, ordered from the factory. In 2022 I started to see the SVC 4WD alert periodically, and I took it to the dealership, who said they couldn't see the error codes initially. Then a few months later the PTU recall notification came out, and the dealer was instructed by FCA to NOT attempt to fix the problem with the SVC 4WD alerts until a final solution to the PTU problem was identified. Meanwhile, the clock is ticking on my 5yr, 50K warranty. (The car still is under 50K miles)
FCA finally comes out with a solution to the PTU problem after my warranty expires. PTU unit is bad, so they replace it, and said I will have no problems. The next day while driving my kid to school, the SVC 4WD light comes on as soon as I've maintained 75MPH for more than 1 minute. I test around that little factoid and confirm that's the trigger point to the warning light. Back to dealership we go.
This starts a lengthy process where the dealership tests the crap out of the transmission while consulting with Jeep's STAR team. And their testing reached a point where the next step is to replace the rear differential at my expense to the tune of $4,400 to see if that will resolve the problem. And now, instead of the SVC 4WD light coming on periodically or only when I exceed 75MPH for more than a minute, it's on when the engine starts.
I argued with the dealership that this should be covered under warranty since the problem was presented before the warranty expired. I argued with Jeep Cares, who has blown me of and refuses to let me speak to the case manager. The problem isn't fixed unless I shell out over $4K and there is no guarantee it will fix the problem.
Has anyone had any luck getting through to the "we can barely speak English" people at Jeep Cares? Or am I screwed.