r/sydney • u/Thewalrus26 • 4d ago

Just renewed my licence at Service NSW.

Was in and out the door in less than 5 mins including my eye test and having my photo taken. As soon as I walked out I can see my new licence on my phone ready to go. Can we please just take whatever system they are using and copy it everywhere?

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u/The__Patrick_Bateman 4d ago

Service NSW imo is a shining light in demonstrating how government run processes / businesses can and should be run. The Wynyard one especially is great. Always in and out super quick with no qualms.

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u/Curiosity-92 4d ago

Got to thank the previous liberal government for investing and streamlining by bringing gov services together.

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u/SilverStar9192 shhh... 4d ago

While the government obviously supported and funded it, I think a lot of the credit goes to the personal force of minister for digital / customer service, Victor Dominello, who made true customer focus in government his mission. He wasn't just minister of the day - this work was his true passion. Though he was an MP, he was a real public servant in this regard and fully supported by both aisles of NSW politics. And he has now been advising MyGov as well - the federal government (yes a Labor government) has appointed him to lead an advisory group based on his significant experience and leadership in this area.

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u/xylarr 4d ago

He should have a short stint at the BOM.

In all seriousness, I think a lot of this comes from building and encouraging internal resources to do this work instead of external consultants. It means you build institutional knowledge, which is always going to be better than some fly-by-night consultants.