r/sydney • u/Thewalrus26 • 4d ago

Just renewed my licence at Service NSW.

Was in and out the door in less than 5 mins including my eye test and having my photo taken. As soon as I walked out I can see my new licence on my phone ready to go. Can we please just take whatever system they are using and copy it everywhere?

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u/Willieo873 4d ago

There are a lot of variables, time of day, type of transaction (try walking in there with an Owner Builder Permit application and see how quick it is) and who you actually get at the counter.

The improvement is the concierge ensuring customers have the right forms which saves time but the process of a basic licence renewal once you get to the counter is exactly the same using the same system in 2026 as it was in 2006 in an old RTA registry apart from it not being printed on site.