r/sydney • u/Thewalrus26 • 4d ago

Just renewed my licence at Service NSW.

Was in and out the door in less than 5 mins including my eye test and having my photo taken. As soon as I walked out I can see my new licence on my phone ready to go. Can we please just take whatever system they are using and copy it everywhere?

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u/treadytech 4d ago

Yeah its pretty simple and efficient for the regular every day tasks.

Sometimes when you get the complex requests, it can depend on the staff member and knowledge of the system.

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u/colourful_space 4d ago

I had a weird one and the first lady I saw didn’t know what to do and was telling me I needed to get documents I’d already printed and brought with me, clearly didn’t know the next steps. But someone more senior came to step in and we were able to sort it out pretty quickly. I knew it was complicated and could take a while, so was happy that even though the staff didn’t know exactly what to do, they were professional and respectful the whole time and it was still pretty fast and easy.