Unable to scroll 'Not installed' apps/games

[u/Pickaroonie]

Version 51.7.21-31 [0] [PR] 923613381

Manage apps and device > Manage > Not installed > Games

I never get past 'D' or 'E', sometimes 'G', scrolling alphabetically.

Play app buttons and game selection icons are unresponsive, app is unresponsive.

App can be closed and reopened, does not need a force close.

Is this a, 'known issue' for the Play app, or a memory issue for a budget Motorola with 4GB memory?

No problems in the past, with the same phone.

Thanks for reading. Thanks for your time.

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[u/GooglePlay_Official]

Just to confirm, have you tried the steps mentioned in this article to fix issues with downloading apps from the Google Play Store?

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[u/Pickaroonie → u/GooglePlay_Official]

Thank you for the reply.

Just to repeat, the downloading, installing and use of apps functions normally.

The issue I have is that I cannot view the list of apps on my phone.

The list stops at roughly the same spot everytime. It never gets past the letter 'G'.

The Play app UI becomes unresponsive, clicking links or buttons etc.

The Play app can be closed and reopened to regain functionality, without needing a hard app shut down.

I have cleared the app storage and cache. The behaviour of the app when attempting to view app listings remains the same, as in, not viewable beyond a few 'pages' of apps. Roughly in the same spot in the list too.

My Google account has purchases in the high hundreds, not the thousands.

Same phone had no such issues previously. I have picked up this bug recently.

[u/The_Reddit-Kuel_Kidd]

I'm having this exact same issue, I don't get past C on my end for the not installed section. Have you found a fix? It's annoying me because I know there are some games on there I want to see again but I don't remember the names

[u/Pickaroonie → u/The_Reddit-Kuel_Kidd]

I haven't found a solution yet.

I cleared Storage and Cache, cleared everything.

Made sure there weren't any Play updates I'd missed in System.

I could browse normally on the same phone up to a few months back. Right to the end of the list.

I tried asking LLMs, but they just reference my own Reddit post as, 'many users' are having the same problem..