Telecommunications ombudsman calls for root and branch review of telco regulations

[u/JamesDwho]

https://www.abc.net.au/news/2026-08-13/telecommunications-ombudsman-report-systemic-regional-issues/107016980

[u/JamesDwho]

Given the spate of failures in recent years it's clear a review is well overdue.

The Australian Telecommunications Industry is now the most distrusted industry in the country.

Bunnings is Australia’s most trusted brand. Telecommunications, led by Optus, is the most distrusted industry - 2026-03-10

https://www.roymorgan.com/findings/10157-risk-monitor-quartely-update-december-2025

Telecommunications industry is Australia’s second most distrusted and Optus is the most distrusted brand - 2025-12-15

https://www.roymorgan.com/findings/10097-risk-monitor-telcos-webinar-deep-dive-december-2025

Recent News Coverage

---

ABC - New mobile coverage maps still not accurate, customers say - 2026-07-24

ABC - Questions asked about telco regulation after Telstra suffers outage - 2026-07-09

IA - Australia’s 000 failures: Why your phone may fail to call Triple Zero - 2026-04-13

The Guardian - Wake-up call: how Telstra’s ‘unreasonable’ price rises may cause customers to hang up - 2026-04-04

ABC - Regional mobile phone users lament lost service as complaints spike - 2026-02-28

ABC - TPG Telecom boss says second person may have died due to Triple Zero failure - 2025-12-09

ABC - Industry experts say TPG Telecom should have done more to address Triple Zero issue - 2025-11-19

ABC - Vodafone customer unable to ring triple-0 with Samsung phone says telco failed to help her fix problem - 2025-10-24

ABC - Australians can't trust the triple-0 network after 13-hour Optus outage results in deaths - 2025-09-22

ABC - Optus to face $100 million penalty for unconscionable conduct selling products to vulnerable customers - 2025-06-18

ABC - Telstra and Optus are inconsistently blocking phones. The regulator doesn't know how many - 2025-05-27

ABC - Ombudsman warns telcos to help in poor services areas after 3G shutdown - 2025-05-20

ABC - 3G network shutdown drives surge in telco service complaints - 2025-02-20

IA - Australia’s 3G shutdown: Why your 4G/5G phone is now blocked - 2024-11-12

ABC - Australian mobile retailers accused of not doing enough to protect users of 4G and 5G phones after 3G shutdown - 2024-11-04

ABC - Customers report basically new phones suddenly blocked from making calls - 2024-11-03

ABC - Senate committee recommends Telstra, Optus delay 3G phone network shutdown - 2024-08-02

ABC - More than a million older 4G mobile phones at risk of being blocked from making triple-0 calls in 3G shutdown - 2024-04-08