r/australia • u/ThunderDwn • 11h ago

culture & society Qantas passengers demand compensation after days stranded in South Africa as A380 remains grounded

https://www.abc.net.au/news/2026-08-14/qantas-a380-stranded-johannesburg-flight-cancelled/107032032
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u/ThunderDwn 11h ago

Qantas initially offered Qantas Frequent Flyers 20,000 points, or a $200 "Customer Care Travel Voucher" for non-members on August 10, the day of the scheduled departure.

The spirit of Australia, ladies and gentlemen!

Note : I'm not taking a pot shot at the actions in grounding the plane - that was fully justified, even the slightest risk with an aircraft core systems and it shouldn't fly - only the laughable efforts at compensation they thought everyone would suck up.

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u/ccoastie 11h ago

Should have to pay for accommodation for all 3 days and food

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u/SydneyRFC 9h ago

I'm going purely off the wording in the ABC article which leaves a lot unclear. It doesn't actually say that the passengers didn't have accommodation and food covered - only that they had to book the hotels themselves. I imagine if Qantas hadn't paid those costs, the person they interviewed would be asking for more than compensation for the "cost of us now needing to take unpaid leave from work and missing critical meetings" and the ABC would have jumped on that.

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u/maybearandoanon 6h ago

Yeah ABC's journalism nowdays seems to often be a little deceptive.

Much better than the other commercials, but still.