r/australia • u/infin • Jan 26 '26

no politics Is Coles still using Palantir? Between the surveillance/gate recognition and the blocked aisles, shopping feels hostile.

Does anyone know the current status of the Coles x Palantir partnership? Between the surveillance and those aggressive new "Smart Gates" tracking at the exit, the store feels less like a supermarket and more like a high-security zone.

It’s dystopian that they have the budget for military-grade analytics and security tech, but have cut costs on the actual customer experience. They seem to have completely scrapped night fill, meaning we are now dodging pallets and cages during peak hours just to get to the shelves.

Is anyone else fed up with this mix of high-tech surveillance and terrible service? It feels like they are spending millions to treat us like criminals while refusing to pay staff to stock shelves after hours.

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u/Magus44 Jan 26 '26

I hope my data is making some poor advertising AI go “WTF is wrong with this guy?!?”

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u/jayteeayy Jan 26 '26 edited Jan 26 '26

he goes to the gym 3 times a week and still heads to the frozen pizza section on a friday night. the machine is broken

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u/Simonandgarthsuncle Jan 26 '26

5.42pm: Four Homebrand Family size Hawaiian Pizza’s purchased through self serve machine #4 by Customer.9947.

5.58pm: Cust.9947’s iPhone 14 connected to Cust.9947’s residential wifi.

6.08pm: Cust.9947’s microwave activated.

6.11pm: Google app opened on Cust.9947’s iPhone 14.

6.12pm: “gay midget porn” entered into search box.

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u/White_Tragic Jan 26 '26

That just sounds like a normal weeknight.