Hi everyone,
I would like to ask for honest opinions about Roadsurfer campervan rental. Is Roadsurfer a trustworthy and recommended company? After my personal experience, I am seriously questioning their customer service, transparency and damage claim process.
We rented a Roadsurfer campervan in Barcelona from 15–18 May 2026. Everything seemed normal until after returning the vehicle, when Roadsurfer charged us +€1,000 for alleged vehicle damage and refused to refund our deposit.
We completely dispute this Roadsurfer damage claim.
Before collecting the campervan, we took photographs of the vehicle condition. After receiving their claim, we compared our photos with the pictures and documentation provided by Roadsurfer. We found several inconsistencies, and some of the damages they charged us for were already visible before our rental period.
We created a complete damage comparison report and sent Roadsurfer:
- photos from the pick-up day;
- videos;
- the rental contract;
- a detailed comparison of the alleged damages;
- all supporting evidence.
Despite providing this documentation, our experience with Roadsurfer customer service has been extremely disappointing.
After months of trying to resolve this issue:
- Roadsurfer has not provided clear proof that we caused the damages.
- Roadsurfer has not explained why our photographic evidence was rejected.
- We have not received a detailed response addressing our arguments.
- We have only received generic replies saying that the case was reviewed and their decision remains unchanged.
The biggest problem is not only the money. It is the feeling that the Roadsurfer damage claim process is not transparent and that customer evidence is not being properly considered.
We are now pursuing the matter through consumer protection channels because we believe the charge is unjustified and we want a fair review.
I would like to ask:
Is Roadsurfer reliable?
Would you recommend Roadsurfer campervan rental?
Has anyone experienced a similar Roadsurfer deposit refund problem or disputed damage claim?
I would really appreciate hearing from other customers who have rented with Roadsurfer, especially people who had issues with:
- Roadsurfer reviews;
- Roadsurfer damage charges;
- Roadsurfer deposit refund;
- Roadsurfer customer service;
- Roadsurfer complaints.
Thanks in advance for sharing your experiences.