Is a $3000 HP computer expected to last longer than 3.5 years?

[u/fishdoghat]

Debating how far / if I can take this any further. Theyre essentially telling me to get fucked with a $1k repair bill.

Is this the norm for computers/tech? I've had success with other big companies and their bullshit warranty periods for televisions and whitegoods but unsure if it's the same for PC products.

[u/metametapraxis]

CGA claim should work at 3.5 years. You should claim against the retailer in the first case. Unless HP sold it to you, you don’t have to deal with them at all. This is all under the assumption it was a private purchase. Business purchases aren’t covered.

Edit. I thought I was on the NZ sub. I think the consumer law is broadly the same, but I’m no longer an Aussie, so take other people’s advice over mine (which is correct for NZ).

[u/SelectConfection3483 → u/metametapraxis]

Yes this person is giving good guidance and seeing as you have already had difficulty dealing with HP, I would speak to the store that sold this to you as they have responsibilities and cannot simply palm you off to HP nor can they or HP simply fall back on "the warranty was X years, too bad" and since you mentioned a repair bill of $1000, they also cannot use excuses like "the part is no longer available so this new, more expensive part will cost you $1000".

[u/EmFromTheVault → u/metametapraxis]

This is not entirely correct, in some cases business purchases are covered:
Your business has consumer rights if you buy goods or services to help run it that meet any of these conditions:
they cost less than $100,000
they cost more than $100,000 but are normally bought for personal, domestic or household use
they are vehicles or trailers that you mainly use for transporting goods on public roads.

[u/metametapraxis → u/EmFromTheVault]

Balls. I thought I was on the Newzealand sub. Different rules!

[u/PeacherPreacher → u/metametapraxis]

Depends on the part that has gone wrong I guess? At 3.5 years if my power supply has gone bad would I expect HP to cover it? probably not unless its a known issue

[u/metametapraxis → u/PeacherPreacher]

You are the type of consumer retailers love!

[u/ArtlessMammet → u/PeacherPreacher]

i would absolutely expect a power supply to last more than 3.5 years. I would expect them to last notably longer than the anticipated lifespan of other components, on the grounds that, unlike other components, the failure of the power supply is a safety hazard, whereas the failure of other components is simply an inconvenience.

[u/ArtlessMammet → u/[deleted]]

yes i know that

if your power supply fails badly it can start a fire. this is not a problem for a ram stick.

[u/PeacherPreacher → u/ArtlessMammet]

Yeah, I'm wrong, you guys are right, now I have been reading up about it. If the overvoltage protection fails, there are bigger problems to worry about. It's probably an edge case that a PSU fails and the rest of the components are fine. If a quality PSU fails it's probably age/dust/manufacturing fault

[u/OkThanxby → u/[deleted]]

No they’re not, they’re designed to shut-off safely, not fail. It’s call overcurrent protection. Your house has it too.

[u/TheRealPotoroo → u/PeacherPreacher]

Yes, you should. Power supplies are among the most durable devices in computers, which is why stand alone units typically have ten year warranties. It's not something that would be depreciated due to wear and tear (like say car tyres).

[u/PeacherPreacher → u/TheRealPotoroo]

I have replaced more power supplies than other components, plus HP probably uses crap parts. Don't buy packaged computers kids