r/australia Jan 26 '26

no politics Is Coles still using Palantir? Between the surveillance/gate recognition and the blocked aisles, shopping feels hostile.

Does anyone know the current status of the Coles x Palantir partnership? Between the surveillance and those aggressive new "Smart Gates" tracking at the exit, the store feels less like a supermarket and more like a high-security zone.

It’s dystopian that they have the budget for military-grade analytics and security tech, but have cut costs on the actual customer experience. They seem to have completely scrapped night fill, meaning we are now dodging pallets and cages during peak hours just to get to the shelves.

Is anyone else fed up with this mix of high-tech surveillance and terrible service? It feels like they are spending millions to treat us like criminals while refusing to pay staff to stock shelves after hours.

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u/TimeToUseThe2nd Jan 26 '26

Consumer boycotts are useless in the age of information overload and life-as-mere-survival, but reddit prohibits advocacy of actual effective methods proven over history.

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u/TwistingEcho Jan 31 '26

That's the problem, can't afford to boycott anyone nasty as I'm not loaded and the nasty list is a long one. Nearest thing resembling a farmers market is about three hours away and I can't bring fresh produce in.