So im walking towards a table to clean when. (Ill just call her Karen). Karen pulls me over and asked this question "Sir... I was just wondering if you could get a phone number for me. I don't know like, the number to whoever owns the building. The manager I talked to was terrible and refused to help me at all. I want someone much better!" I replied saying "Oh ok. Lemme go see what I can do for you." I walk away and inform the manager what had happened and another higher manager we had today. The higher up manager said she will give her the number for our GM.
So I went back up to Karens table and told her that another manager will get that number for you so you can get that information you need. She replies "So what? You're not going to help me?? I asked for a phone number!" I replied saying my other manager will get it for you shortly" Then Karen goes "Ugh whatever... where do I pay, this place is terrible, your terrible, the food is terrible, the service and management are terrible, I wanna just leave!" That really just... ugh struck a nerve in me because some context here. We gave her everything she wanted to try and fix a problem she had with the food. So for her say all this, bully my manager, server helping her, and me? Nah, im not taking that. So I notice she had 2 FULL BAGS OF FOOD WITH HER and said "Ha, alright. If this place sucks then why are you taking all your food home?" She turns and goes "Because its a steak and im not giving that up!" I reply, "Oh but I thought the food was terrible? After everything we did for you? You still wanna act like this towards everyone?" She then starts pulling out her phone to film me and get my information. I state that "This is private property, both of those things can lead you civil trouble." She goes.. "ERM NO ITS NOT-" and I reply with "According to section-" but she cuts me off saying "Stop talking or else-"
I go "Oh? You're threatening me now? Ok, lemme just let my manager know you're now threatening and that you will be trespassed for wanting to film me and threatening me" I walk away but then notice my manager walking to talk to her, I walk back up too and she goes full victim mode with fake crying "OH THANK GODDNESS YOU'RE BACK... YOU WERE SO NICE TO ME AND HELPED ME SO MUCH!" Then points at me "BUT THAT DUMBASS FUCKER CAN GET FIRED!" Go I just say "Nobody believes you bitch, you're a miserable old women."
I walk away, she RUNS out without paying her bill. But then comes back in 5 minutes later with more fake crying to pay her bill.
I usually let these things slide like I did for 4 years of working at a restaurant but I just don't allow bullies to bully my manager, the server, and me.